• Any complimentary parking for the 2023-2024 academic year can be viewed here.

• Repositionable Permit: The parking sticker should be moved to the vehicle, then Parking Services should be called to add the vehicle/plate information to your permit privileges. 
• Printed Permit: Parking Services must be called to obtain a loaner. You will need the different vehicle/plate information while on the phone with us. 
• Virtual Permit: Parking Services should be called to add the different vehicle/plate information to your permit privileges.

• If you are having any trouble accessing the online permit portal please contact Parking Services during our business hours so we can investigate the problem.

• If you have a permit that grants access to a gated lot(s) and it is not working, please contact Parking Services so we can investigate the problem. You will need to have your MSU ID available for reference while speaking with our department.

• Decisions on parking accommodation requests will be sent via email, to whatever email address was provided on the form. Additionally, you may call Parking Services to inquire about your application.

• Repositionable Permit: The parking sticker should be retained, and Parking Services should be called to add any new vehicle/plate information to your permit privileges and remove vehicle/plate information no longer in use.
• Printed Permit: Remove the parking sticker and retain the pass, then call Parking Services to get a replacement permit. We will request photos of the original permit (whole and cut into pieces) be emailed. You will need the new vehicle/plate information while on the phone with us.
• Virtual Permit: Parking Services should be called to add any new vehicle/plate information to your permit privileges and remove vehicle/plate information no longer in use.

• Online appeal: appeal decisions are sent via email, to whatever email was used for submission.
• Written appeal: appeal decisions are sent via mail, to whatever return address was provided.

You may call Parking Services during normal business hours to check the status of an appeal.

• Any license plate changes must be updated with Parking Services. To have valid parking, vehicle and plate information must be accurately connected to your permit and its privileges.

• Printed Permits: Any printed permit will need to be replaced, as license plate information is displayed on the permit itself. Contact Parking Services for next steps.

• Repositionable permit: The parking sticker should be removed from the windshield prior to the repair and then repositioned once the repair is finalized.
• Printed permit: The parking sticker should be removed from the windshield prior to the repair. If the printed permit came off in one piece and is still sticky, it can be placed back on the windshield once the repair is finalized. If the permit is damaged upon removal, contact Parking Services for a replacement.

• Parking Services must be contacted via phone and notified that the permit is lost. A short term loaner permit will be issued and additional steps to request an official replacement permit will be given at that time.

Parking Services does not use temporary plate information for permits. Our department requires the VIN be used. 

• If purchasing a new permit online, please enter the last eight (8) characters (numbers and letters) of the VIN in the ‘license plate’ field. You will then select VN – NO PLATE in ‘plate state’ field. Parking Services must then be contacted with the complete VIN. -OR-  Call Parking Services prior to purchasing and we will add the VIN to your profile. By doing this before ordering, the VIN will display as an option to select when you go to complete the transaction.
• If needing to update information on a current permit, please contact Parking Services via phone with the VIN.

• Loaner permits are issued in situations where a current permit was not/could not be moved to a vehicle that is temporarily being used. Only one (1) complimentary loaner is issued per semester. Please contact Parking Services during business hours for more information.

• If a permit was paid for in-full, a pro-rated refund may be issued based on when a permit is returned.
• Payroll deduction is stopped based on the date a permit is returned.

Permits can be returned online here, via the drop box in our lobby, or in the mail. Contact Parking Services via phone for details regarding your specific permit.